PLEASE READ THE FOLLOWING CAREFULLY

ENROLLMENT AGREEMENT

The enrollment agreement is the contract signed between the student and Towo Solutions. The agreement specifies the conditions under which Towo Solutions will provide instruction to the student. It also specifies all costs a student must pay to enroll in a specific training course or program. A copy of the completed enrollment agreement will be given to the student upon enrollment. The terms that are contained within the enrollment agreement are outlined in this page. By completing registration for courses on Towosolutions.com, you agree to the Enrollment Agreement and Terms and Conditions and will receive a copy of the school catalog to the email provided. If you wish to receive a hard copy of the school catalog, you can submit a request to Info@towosolutions.com or call 516-871-1171, or by postal mail: 96-09 Springfield Blvd. #201 Queens Village NY 11429.

By completing the registration process for any courses offered by Towo Solutions or any of its affiliates, the student agrees to the Enrollment Agreement and all the Terms and Conditions outlined on this page. Registration cannot be completed without the student showing evidence of agreement to these terms. Students can agree in the following ways:

Check the box next to “I agree” in the Enrollment Agreement section of the registration form for any courses listed on TowoSolutions.com
Request a copy of the Enrollment Agreement to sign. Students can submit a request to Towo Solutions by phone at 516-871-1171, email at info@towosolutions.com or via postal mail to: 96-09 Springfield Blvd. #201 Queens Village NY 11429.
2a. Students can send back the completed and signed Enrollment Agreement form through the following: Scanned and emailed to info@towosolutions.com , or mailed to 96-09 Springfield Blvd. #201 Queens Village NY 11429.

Note that a student will not be able to register and submit payment for any courses offered by Towo Solutions or its affiliates until Towo Solutions receives the Enrollment Agreement by the Student.


ATTENDANCE POLICY
Students need to be present for 100% of the course instruction to be eligible for course completion.
COMPLAINT PROCEDURE
If for any reason you should have questions, concerns or complaints that you feel the school’s instructor cannot resolve, please call the Division of Criminal Justice Service (DCJS) @ (518) 457-2667.

CANCELLATIONS/REFUNDS

Cancellations and refund requests must be submitted in writing. Written requests for cancellation can be emailed to Info@towosolutions.com or sent by postal mail to: Towo Solutions 96-09 Springfield Blvd. #201 Queens Village NY 11429. Written requests must include: The registrant’s full name, either a phone number or email that is directly to the registrant, and the class name and date they wish to cancel.
A 100% refund will be available should a student need to cancel prior to class beginning. If the instructor should need to cancel a course date prior to class beginning, a 100% refund will be given (unless an agreed rescheduled date is made). Students will be entitled to a 100% refund any time prior to the start of instruction. If a course is divided between two four-hour days, students will be entitled to a 50% refund if the student cancels before the start of the second four-hour block of instruction.

For the 16-hour OJT course (16 Hour On-the-Job Security Training Course): Students will be entitled to a 50% refund if the student cancels before the start of the second eight-hour block of instruction. If the instruction is divided between four four-hour sessions, the refund schedule shall be 75%, 50% and 25%.

47-hour firearms course: Student will be entitled to an 85% refund if the cancellation occurs after the initial deadly physical force training begins, but before instruction begins for the firearms handling, safety, proficiency, and qualification component of the course. No refund is owed if the student cancels after the above cited firearms handling component instruction has begun.

A DCJS approved security guard training school cannot assess any non-refundable registration fees, cancellation fees, or deposits.

JOB PLACEMENT, EXAM SCORES, AND ADVANCEMENT

Towo Solutions is not a job placement agency. Job placement, job promotion, job advancement, etc., cannot be guaranteed, regardless of if a student registers, submits payment, attends, and/or completes any of the courses offered by Towo Solutions. Towo solutions cannot guarantee the passing or score level of any exams, regardless of if the examination is offered by Towo Solutions affiliates, outside vendors or providers, or any federal, state, or local agencies. Towo Solutions can provide job assistance services, which is defined as any of the following:

• Resume and cover letter review
• Career advisement
• Job search recommendations
• Letters of recommendation

MISCELLANEOUS TERMS

47 Hour Firearms Security Training Course: Students must possess a current and valid New York State Pistol Permit / License and a New York State Unarmed Security Guard Registration to take this course. The student is responsible for purchasing ammunition for the course. By registering in this course and signing the Enrollment Agreement, the Student agrees to these terms and has met these requirements. Students who fail to bring this required documentation to the scheduled course date will not be permitted to attend the class.

8 Hour Annual Firearms Security Training Course: Students must possess a current and valid New York State Pistol Permit / License and a New York State Armed Security Guard Registration to take this course. By registering in this course and signing the Enrollment Agreement, the Student agrees to these terms and has met these requirements. Students who fail to bring this required documentation to the scheduled course date will not be permitted to attend the class.

Security Guard Training Courses: All NYS Security Guard Training courses require at least a score of 70% on all of the exams given in the course to successfully complete the course.

COMPLETION REQUIREMENTS
A student is required to be present 100% of the time during the time of instruction. Completion of the requested course will not be given a certificate of completion without student participation and in full attendance. Based on the nature of the course the student may be tested and be made to meet testing requirements as outlined by New York State Division of Criminal Justice Services. When all criteria are fulfilled, then the student will be given a certificate of completion.

TUITION REFUND PROCESS
If a tuition refund is requested and all criteria are met as outlined in the refund policy, the student shall give Towo Solution 30 days from the date of refund request to refund the students money. Refunds will be issued in the form of a check and the cashed check is the student’s receipt of such transaction. The student agrees to not initiate a charge-back on credit card payments, used to register for a class.

REFUSAL OF REGISTRATION
Towo Solution reserves the right to refuse or cancel a registration for any reason, unless specified by any applicable federal, state, or local laws. Reasons for refusal or cancellation of a registration can include, but is not limited to criminality, whether suspected or proven, incorrect or fraudulent information provided by the Student, Student is under the age of 18, intent to harm, etc.,

CODE OF CONDUCT
The Code of Conduct is applicable to all persons on school property or attending a school training class or function.

Towo Solution Training staff are committed to promoting an environment conducive to learning and as such all students who enroll in our classes must be orderly and respectful.
All staff and students will maintain a climate of mutual respect and dignity.
All staff will establish clear lines of communication with students during training session and encourage students to do the same.

NON-DISCRIMINATION POLICY
Towo Solution is committed to equal opportunity in educational programs, admissions, and employment. It is our policy to provide equal opportunity for all students and staff; and to prohibit discrimination based on race, religion, national origin, age, sex (including Pregnancy), disability; color or sexual preference. Title VII of the Civil Rights Act of 1964, as amended.

COURSE PRICING
Upon completion of the school enrollment agreement, whereas course classes are rendered and completed all applicable school fees will be collected, subject to full payment from the student to the school’s instructor as outlined in the course pricing listed .Fees are payable in the form of cash or money order (no personal checks). A printed and signed receipt will be issued for all fee transactions.

NOTE: If you do not agree to the Terms and Conditions outlined DO NOT proceed with registration or enrollment with any courses offered by Towo Solutions

Anyone who plan on completing or has completed an agreement with Towo Solution Training will be herein named “Student”.